BOOKING PROCESS

I am traveling solo, how can I join a tour?

You can book your preferred date and departure time online. We will then do our best to combine your booking with other passengers.

All departures remain subject to the tour’s minimum passenger requirement. If the minimum is not reached, we will contact you to discuss an alternative time or date. If no suitable alternative is available, you will receive a full refund.

There are two of us but the tour has a minimum number of 3 or more passengers.

If your group is smaller than the minimum passenger requirement, you can still make a booking and we will do our best to combine you with other passengers.

You may also choose to pay for the required minimum number of seats to confirm a private departure, subject to aircraft and crew availability. Please contact us if you would like to discuss this option.

Do your tours have a weight limit?

Due to operational weight restrictions on light aircraft, passenger seating and the number of passengers carried on each flight may be adjusted.

For safety and comfort, passengers weighing more than 120 kg / 265 lbs. / 19 stone may be required to purchase 1.5 seats. Please contact us at info@flightseeing.is before booking if you have any questions or require assistance.

How do I book a tour?

Choose your preferred airplane or helicopter tour from Skaftafell, select an available date and departure time, and complete your booking through our secure online booking system.

For private tours, charter flights, aerial photography flights or other special requests, please contact us at info@flightseeing.is.

What are your departure times?

Available departure times are shown on each tour page and during the booking process. They vary depending on the tour, season and daylight conditions.

Winter operating hours are shorter because of limited daylight in Iceland.

I am unable to book online and cannot understand why.

A tour may be unavailable online because it is fully booked, the booking is below the minimum passenger requirement or the online booking deadline has passed.

Please contact us at info@flightseeing.is or call +354 555 1615, and we will check the available options for you.

How early do I have to book my tour?

We recommend booking as early as possible, particularly if you have a specific date or departure time in mind.

Last-minute bookings may still be possible. Please check availability online or call us at +354 555 1615, and we will do our best to accommodate you.

TOURS

How much does a tour cost?

Prices vary according to the aircraft, route and duration of the tour. The current price is displayed on each tour page and during the booking process.

For private tours, charter flights and custom experiences, please contact us for an individual quote.

Which tours include a landing?

Landings are included in selected helicopter tours from Skaftafell:

• Glacier Edge Helicopter Tour — with Landing
• Black Sands & Riverbeds Helicopter Tour
• Laki Craters Helicopter Tour
• Lagoons, Glaciers & Colorful Mountains Helicopter Tour
• Landmannalaugar & Highland Wonders Helicopter Tour
• Ultimate Iceland Helicopter Tour

Our Glacier Edge Helicopter Tour without Landing and all airplane tours remain in the air throughout the experience.

All helicopter landings depend on weather, surface conditions, permissions and the pilot’s safety assessment. The exact landing location may vary.

Can we see any active volcanoes?

Volcanic activity in Iceland is unpredictable, and an active eruption can never be guaranteed. Most of the time, there is no accessible erupting volcano to see.

Our scheduled tours from Skaftafell include a variety of volcanic landscapes, such as craters, lava fields and remote highland areas. If an eruption occurs, any special flight options will depend on its location, weather, safety restrictions and aircraft availability.

On which tours do we see glaciers?

Skaftafell Terminal is located beside Vatnajökull National Park, and most of our flights naturally include glacier scenery. Depending on the selected route and conditions, you may see outlet glaciers, icefalls, crevasses, glacier lagoons and parts of the Vatnajökull ice cap.

Our Glacier Edge tours have the strongest focus on nearby glaciers, while longer tours combine glacier views with lagoons, black sands, volcanic landscapes or the Icelandic highlands.

Can we open the windows to take pictures during a tour?

Windows remain closed during our standard sightseeing tours. Open-window flying is available only on specially arranged private photography flights, subject to the aircraft used and operational conditions.

To arrange a dedicated aerial photography flight, please contact us at info@flightseeing.is.

What kind of clothes should I wear?

Dress in warm, comfortable layers suitable for Iceland’s changing weather. The aircraft cabins are heated, but conditions can be cold and windy outside.

If your helicopter tour includes a landing, wear sturdy, closed shoes and bring warm outer layers. Waterproof footwear is recommended because landing surfaces may be wet, snowy or uneven. Winter clothing is especially important from October through mid-April and for any experience involving time on or near a glacier.

Different clothing requirements apply to specialist photography flights with open windows. We will provide appropriate advice when arranging your flight.

GETTING HERE

How do I get to your location?

Our scheduled airplane and helicopter tours depart from Skaftafell Terminal in Southeast Iceland.

Skaftafell Terminal is located just off Route 1, opposite the turn towards Skaftafell in Vatnajökull National Park.

Search for “Skaftafell Terminal” in Google Maps or use the coordinates 64.003111, -16.941626. Link to Skaftafell Terminal on google maps: https://goo.gl/maps/oStRPkGarmA31mMp7

Driving from Reykjavík takes approximately 4 hours and 30 minutes, depending on road and weather conditions. Free parking and restrooms are available at the terminal.

Private flights may occasionally depart from other locations by prior arrangement. If this applies to your booking, we will provide detailed meeting information directly.

Do you offer pick-up service?

We do not provide ground transportation to Skaftafell Terminal.

For private helicopter flights, pickup from selected locations may be possible by prior arrangement. This depends on weather, aircraft availability, landing permissions and whether the location is suitable and safe. Contact us at info@flightseeing.is to discuss your request.

Which bus should I take to get to you?

Public transport options in Southeast Iceland are limited and schedules can vary by season. Please check bus.is for current services along Route 1.

Before booking, make sure the bus schedule gives you enough time to reach Skaftafell Terminal before check-in and to continue your journey after the flight. Contact us if you need help confirming the location.

THE COMPANY

What type of aircraft do you operate?

From Skaftafell, we operate a Cessna 207 with seats for up to five passengers, a Piper Navajo with seats for up to seven passengers, and an Airbus H125 helicopter with seats for up to five passengers.

The aircraft used for a particular flight depends on the tour, passenger numbers, operational requirements and aircraft availability.

Which aircraft do you use for photo flights?

Our Cessna 207 is the aircraft most frequently used for aerial photography flights. It offers good visibility and has three openable windows specifically suited to photography.

Other aircraft may be available depending on the project, group size and operational requirements. Contact us with information about your preferred subjects, route, date, equipment and group size, and we will recommend the most suitable option.

What is your cancellation policy?

You may cancel your booking up to 24 hours before the scheduled departure and receive a full refund. Cancellations made less than 24 hours before departure are non-refundable.

Cancellation requests must be sent to info@flightseeing.is and confirmed by Atlantsflug.

We reserve the right to cancel or reschedule a flight, change the route or adjust a landing because of weather, safety considerations or other circumstances beyond our control. If we cancel your flight and no suitable alternative can be arranged, the amount paid will be refunded through the original payment method.

What happens if I have already paid for the flight and the weather is unsuitable for the tour?

If weather conditions are unsuitable at your scheduled departure time, we will:

A) Try to move your flight to another time on the same day.

B) Offer an alternative date, if changing the time is not possible.

C) Provide a full refund if we cannot arrange a suitable alternative.

Any refund will be issued through the original payment method.